![]() ![]() I lost a stone after 6 months in my platinum setting. I’m happy to have my beautiful ring back. ![]() Tyra, a member from Brilliant Earth’s customer experience team, reached out and was able to quickly address our concerns. Certainly, ones that pay thousands of dollars for their products. I recommend you try a business that appreciates its customers. Anytime I call, it takes fifteen minutes to get an answer. Jumping to today, two weeks later, I sit and wait for Brilant earth or the insurance company to give me some update. Again frustrated, the agent proceeded to send me a confirmation email with little to no details. In my frustration, I had to ask for confirmation, ensuring I didn't leave a costly ring behind. The desk agent asks me to leave the ring in a tiny bowl on the desk. After some patients and time with this flustered employee, we were able to figure out what the next steps would be. As I explained my current situation, the desk agent huffed, puffed, coughed, and slammed their hand down on the desk in frustration. Upon arrival, II was met by the front desk agent, who seemed annoyed by my presence. I declined and am waiting for the ring to be shipped back to the showroom for pickup to assess its damage.Īfter some bath and forth, I set up an appointment to drop off the ring at Brilants Earth storefront in NYC. The only option was a replacement diamond purchased out of pocket by me. I was informed that the resizing was complete, but they found that the diamond was chipped and it is not repairable. I emailed to request further information and received a phone call on 2/9/23 at 7 pm EST. I scheduled the phone call for 2/12/23 at 11:30 am EST. On Feb 8, I received an email that my resizing was canceled and another email the same day requesting me to select a time for a phone call with a repair person. The ring remained in the box until 01/06/23, when I proposed it was then worn for a week before being dropped off for resizing on 01/22/23. I purchased the Luxe Nadia setting with a 1.01-carat lab-created diamond this was picked up on Jan 6th. She went above and beyond to help us settle this issue, and we are very satisfied with the result. The number that lines up at the slit represents the ring size for that finger.Tyra with Brilliant Earth reached out to me and was very helpful. Also try to move that fit through the largest part of the finger, this may be the knuckle. Pull the narrow end until the fit is snug. Wrap this size strip around the intended finger with the scale facing out and then slide the narrow end of the strip through the slit. Also give a slit inside the strip at the left end. ![]() Take a printout of the below given figure B as per the given print instructions.Ĭarefully cut this printout from the image outline to get a size strip. Please follow the steps to get the accurate ring size: You can use below given finger size strip for measuring your exact ring size. ![]() The circumference of a ring can be measured by its length around the inner circle. Ring Size Measurement by Ring’s Circumference Our ring sizing guide will help you find a men's ring size or a women's ring size. Before you print, be sure to check that page scaling is set to "none" on your print dialog box. If you would like to determine your ring size immediately, we suggest that you print our simple Ring Sizing Guide and read the instructions carefully. ![]()
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